Effective Date: January 1, 2026
The Village Dental Center (“The Village Dental Center,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.thevillagedentalcenter.com (the “Website”), contact our office, submit an online form, request an appointment or consultation, or otherwise interact with us through the Website.
This Privacy Policy applies to information collected through the Website. Protected health information that we create, receive, maintain, or transmit as a healthcare provider may also be governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and our Notice of Privacy Practices.
1. Information We Collect
Information You Provide to Us
We may collect information that you voluntarily provide through the Website, including:
- Your name
- Telephone number
- Email address
- Preferred method of contact
- Appointment or consultation requests
- The dental service or treatment you are interested in
- Questions, comments, or messages you submit
- Communication and marketing preferences
- Information you provide when requesting information about our services, membership plans, promotions, financing options, or other programs
- Other information you choose to provide to us
Please avoid submitting highly sensitive medical, financial, or other confidential information through general website contact forms unless specifically requested or provided through a secure method designated by our office.
Information Collected Automatically
When you use our Website, certain information may be collected automatically through cookies and similar technologies. This may include:
- Internet Protocol (IP) address
- Browser and device type
- Operating system
- Referring website
- Pages viewed
- Date and time of your visit
- General geographic information
- Website interactions and navigation
- Other technical information about how you use the Website
We may use analytics, tag-management, security, fraud-prevention, and similar technologies to help operate, protect, and improve the Website.
2. Health Information and HIPAA
Information you provide to us may, in certain circumstances, become protected health information (“PHI”) under HIPAA when it is received or maintained by The Village Dental Center in connection with your dental care.
Our handling of PHI is governed by HIPAA and our Notice of Privacy Practices, which explains how we may use and disclose your health information and describes your rights regarding that information.
This Website Privacy Policy is not intended to replace our Notice of Privacy Practices.
If there is a conflict between this Privacy Policy and our Notice of Privacy Practices concerning information protected by HIPAA, our Notice of Privacy Practices and applicable law will control.
3. How We Use Information
We may use information collected through the Website to:
- Respond to questions or requests
- Schedule or coordinate appointments and consultations
- Contact you regarding your inquiry or dental care
- Provide information about our dental services
- Communicate appointment details, reminders, or follow-up information
- Send promotional communications when you have consented to receive them
- Administer membership plans, offers, or promotions
- Improve our Website, services, and patient experience
- Understand how visitors use our Website
- Maintain Website security and prevent fraudulent or unauthorized activity
- Comply with legal, regulatory, professional, and contractual obligations
- Protect the rights, safety, and property of our patients, team members, practice, and others
4. How We May Share Information
We may share personal information when reasonably necessary to operate our practice and Website, including with:
Service Providers
We may use third-party companies that provide services on our behalf, such as website hosting, website development, analytics, appointment technology, communications, email delivery, text messaging, information technology, security, payment processing, and other business services.
These providers may receive information only as reasonably necessary to perform services for us and are subject to applicable contractual and legal requirements.
When a third party creates, receives, maintains, or transmits PHI on our behalf and is considered a business associate under HIPAA, we require appropriate protections as required by law.
Third-Party Services You Choose to Use
Our Website may link to services provided by third parties, including virtual consultation platforms, financing providers, maps, social media platforms, and other external services.
Information you provide directly to those services is governed by their respective privacy policies and terms.
Legal and Safety Requirements
We may disclose information when we believe disclosure is required or permitted by applicable law, regulation, court order, legal process, or professional obligation, or when reasonably necessary to protect the rights, property, health, or safety of The Village Dental Center, our patients, our team, or others.
Business Transactions
If The Village Dental Center is involved in a merger, acquisition, reorganization, sale, or transfer of all or part of the practice or its assets, information may be transferred as part of that transaction subject to applicable law.
5. Mobile Phone Numbers and SMS Consent
If you provide your mobile phone number and consent to receive text messages from The Village Dental Center, we may use your number to communicate with you about matters such as:
- Appointment scheduling
- Appointment confirmations and reminders
- Consultation details
- Patient service communications
- Follow-up information
- Practice updates
- Promotional offers, if you have consented to receive marketing communications
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages by replying STOP, QUIT, END, CANCEL, UNSUBSCRIBE, or another message that clearly communicates your desire to stop receiving messages. You may also contact our office directly.
You may reply HELP for assistance or contact our office at (623) 583-0151.
Consent to receive promotional text messages is not a condition of receiving dental treatment or purchasing services from The Village Dental Center.
We do not sell your mobile phone number or SMS opt-in consent information. Mobile opt-in information and consent will not be shared with unaffiliated third parties for their own marketing or promotional purposes. We may share information with service providers that help us deliver communications on our behalf, subject to appropriate restrictions.
6. Email Communications
If you choose to receive email communications from us, we may send appointment-related information, practice updates, educational information, special offers, or other communications consistent with your preferences.
You may unsubscribe from promotional emails at any time by using the unsubscribe instructions included in the email or by contacting us.
Unsubscribing from promotional emails may not prevent us from sending communications that are necessary for your dental care, appointments, account, or other non-promotional purposes.
7. Cookies and Similar Technologies
Our Website may use cookies, pixels, tags, analytics tools, and similar technologies to:
- Operate Website features
- Remember preferences
- Understand Website traffic and usage
- Diagnose technical issues
- Improve Website performance
- Help protect the Website from spam, fraud, and abuse
- Measure the effectiveness of our communications or advertising
The Website may use third-party technologies such as Google services, including Google Tag Manager, reCAPTCHA, Google Maps, or related tools.
You can control certain cookies through your browser settings. Disabling cookies may affect the functionality of portions of the Website.
Our use of tracking technologies is intended to comply with applicable privacy laws and healthcare privacy requirements. We do not authorize tracking technology providers to use PHI for their own advertising or marketing purposes.
8. Third-Party Websites and Services
Our Website may contain links to websites or services operated by third parties, including financing companies, virtual consultation services, social media platforms, mapping services, video providers, and other resources.
When you leave our Website, this Privacy Policy no longer controls the information collected by those third parties.
We encourage you to review the privacy policies and terms of any third-party service before providing personal information.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect the information under our control.
However, no website, electronic transmission, or information storage system can be guaranteed to be completely secure. You should use caution when transmitting sensitive information electronically.
If you believe information you provided to us has been compromised, please contact us promptly.
10. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide services, maintain appropriate business and patient records, resolve disputes, enforce agreements, and comply with legal, regulatory, insurance, accounting, and professional obligations.
Medical and dental records may be subject to separate retention requirements.
11. Children’s Privacy
Our Website is intended for a general audience and is not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through the Website without appropriate authorization. A parent or legal guardian should provide information on behalf of a minor when contacting our practice through the Website.
12. Your Choices and Rights
Depending on the type of information involved and applicable law, you may be able to:
- Update or correct information you have provided to us
- Opt out of promotional emails
- Opt out of text communications
- Adjust cookie settings through your browser
- Request information about our privacy practices
Patients may have additional rights concerning protected health information under HIPAA. Those rights are explained in our Notice of Privacy Practices.
To exercise rights relating to your dental or medical records, please contact our office using the information below.
13. Do Not Track and Browser Privacy Signals
Some browsers provide “Do Not Track” or other privacy preference signals. Because there is not a single universally accepted standard for responding to all such signals, our Website may not respond to every browser-based signal.
You can use your browser’s privacy and cookie settings to manage certain forms of online tracking.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Website, services, technology, privacy practices, or legal obligations.
When we make changes, we will update the Effective Date at the top of this page. Material changes may be communicated through the Website or by another appropriate method when required by law.
Your continued use of the Website after an updated Privacy Policy is posted means the updated policy will apply to your subsequent use of the Website.
15. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
The Village Dental Center
13802 W Camino Del Sol, Suite #101
Sun City West, AZ 85375
Phone: (623) 583-0151
For questions specifically concerning your protected health information or your HIPAA privacy rights, please refer to our Notice of Privacy Practices or contact our office.